May 6, 2017

Popular FAQ

Thanks to our exclusive partnership with DHL Express, we serve 23 countries in Asia on a regular basis. We offer free shipping in Singapore and leverage our shipping partner’s network and operations to provide next-day deliveries^ and fully insured shipments to almost every country in the region at unbeatable rates*.

Our rates are flexible and can be adjusted according to your needs (lead time, size and weight of your order…) please feel free to contact us for more details.

Please refer to the indicative shipping rates below which apply to Lobster tennis ball machine (27kg):

Free shipping:

  • Singapore

Flat fee – S$240, fully insured, next day delivery^:

  • Malaysia

Flat fee – S$270, fully insured, next day delivery^:

  • Brunei
  • China 1 (Guangzhou, Dongguan, Fuzhou, South China Area, Chaoshan & Huizhou, Shenzhen, Fujian Province, Zhujiang Delta Area)
  • Hong Kong
  • Indonesia
  • South Korea
  • Macau
  • Papua New Guinea
  • Philippines
  • Taiwan
  • Thailand
  • Vietnam

Flat fee – S$420, fully insured, next day delivery^:

  • China 2 (excluding cities listed above)
  • India
  • Japan

Flat fee – S$460, fully insured, next day delivery^:

  • Bhutan
  • Cambodia
  • Laos
  • Maldives
  • Myanmar
  • Nepal
  • Sri Lanka

Flat fee – S$970, fully insured, next day delivery^:

  • Guam

Note that these rates can be adjusted without prior notification. Please feel free to contact us before placing your order for verification, we will be happy to assist you.
Our shipping costs include transportation fee (and surcharge if any – i.e. fuel surcharge, peak, etc.), insurance and the handling of export procedures. It excludes import taxes and duties at destination. Please contact the relevant customs authorities directly to obtain more details on applicable tax and duty rates and required documents.
* Tennis ball machines excepted, all products listed on our website are shipped using the Economy service offering the best rates / lead time compromise available upon placing your order. Please contact us before placing an order if you would like to use a different shipping provider or service.
^ Important: next day delivery is offered to the capital city of most countries listed above (or DHL’s main airport hub), from the date the shipment is booked, from the date the shipment is booked. Note that lead time and rates are subject to change without prior notice and may be impacted by cut-off times, customs clearance process, COD payments, etc. which are beyond Tennis Bot control. For more information please refer to www.dhl.com.sg.

Longer delivery lead times include: China 1 (2 working days), Papua New Guinea (2 working day), China 2 (3 working days), Bhutan (3 working days), Laos, (2 working days), Myanmar (2 working days), Nepal (2 working days) and Guam (2 working days).

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Tennis Bot was started in Singapore by a group of tennis fans and tech enthusiasts seeking for intelligent products capable of providing additional training aids to improve their own tennis skills. We quickly realized that many tennis players had the same needs.
Driven by passion, we started selling the products we were most familiar with, tennis ball machines, by doing what know best: providing unparalleled customer experience.

Having sold Lobster Sports tennis ball machines in almost every country in Asia and gathered customer feedback for years, we built on our mission to provide more value to our customers and started extending our range of products. Tennis Bot is the first and only online platform providing Innovative experiences for tennis players who want to raise their game and increase their fun on the court.

Driven by Innovation, we continuously test and introduce ground breaking services increasing value for our customers while differentiating us from our competitors. This is what makes Tennis Bot the best place to buy your products in Singapore and Asia:

  • A lowest price guarantee to ensure that you get the best price for your Lobster Sports tennis ball machine in Singapore
  • A one hour free demonstration or rental of our Lobster Sports tennis ball machines before you buy so that you can experience the features of each model and make an informed choice on the right tennis ball machine for your needs
  • Unparalleled customer service: we support you 7 days a week and use an exclusive on-demand troubleshooting service so you mostly don’t even need to leave the court to fix your products. Unlike a store with standard opening hours, we have extensive operating hours to stand by you whenever you need us, be it before/after work or on week-ends
  • The strongest team of technical experts in Asia, combining more than 30 years of mechanical and electronic engineering. We are the most experienced and knowledgeable experts of Lobster Sports tennis ball machines in Asia and service all the products you purchase on our website locally. Not only will our knowledge be useful in ensuring that you buy the right model of Lobster Sports tennis ball machine to cater your needs, but we will also make sure that you can get your products repaired locally (saving you expensive shipping cost to the USA for repair)
  • A fully equipped service centre in Singapore offering the largest stock of spare parts (motors, control panels, sensors etc….) outside the Lobster Sports factory in USA to ensure that you won’t have to wait weeks or months for a replacement part or a costly freight bill
  • Free delivery of your machine in Singapore by one of our staff and a tutorial on how to use your brand new Lobster Sports tennis ball machine
  • Next-day deliveries and fully insured shipments to almost every country in Asia at unbeatable rates thanks to our exclusive partnership with DHL (refer to our other FAQ here for more details on our flexible shipping options)
  • The ability to upgrade the software on all grand (elite four, five and five limited edition) and Phenom machines. We are the only dealer in Asia which Lobster Sports Inc has entrusted to share their most tightly guarded intellectual property, the software which controls the world’s most advanced tennis ball machines. So when Lobster Sports issues a new version of software, your machine won’t feel outdated and you won’t have to miss out on any exciting new features which are introduced from time to time
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The prices listed on our website are the prices you pay: they are net and all-inclusive*.

When comparing prices, beware of misguiding and attractive offers that often exclude hidden fees such as shipping or delivery costs, GST or VAT and other service fees (credit card or bank transfer payment, etc.). While you only find out about these costs at the very last step of the payment process with other merchants (i.e. when required to key in your credit card details), our listed prices:

  • Are all-inclusive *
  • Nett
  • Include free delivery and free tutorial on how to use the machine (currently only available in Singapore)
  • Offer next-day delivery, b, thanks to our partnership with DHL
  • Include a remote control and fast (1-Amp) charger **
  • Give you access to our best-rated and exclusive services outlined here.

Tennis Bot will beat or match any international authorized Lobster Sports tennis ball machine dealer’s selling price for a tennis ball machine sold in Singapore (Terms & Conditions apply).

Every single machine is tested in Singapore prior to be delivered to you in-person (in Singapore) or by our partner DHL (all other countries in Asia). This ensures that your machine is in perfect working condition when leaving our premises, as opposed to a product that has been in transit multiple times, handled by different third parties as it is usually common when using cheaper freight forwarders.

More importantly, Tennis Bot customers have the reassuring assistance of our team of technical experts which can be contacted 7-day a week hotline using the medium of your choice: phone, sms, Whatsapp, Skype, email… In the unlikely event of a malfunction with your product within the 2 years Tennis Bot warranty period, our experts will be on hand to diagnose and repair your problem at no cost to you thanks to their 30+ years of experience in mechanical and electronic engineering.

Purchasing from an outside vendor will result in lack off local customer service, lengthy delays trying to diagnose the problem without any hands-on from a technical expert, and costly freight bills for spare parts delivery. For severe malfunctions, you may even have to cover the cost of shipping your product back and forth to the manufacturer in the US so he could complete the necessary repairs on your machine.

* Applicable duty and taxes in export countries excepted (as handled by the local authorities directly)

** Except promotions and special offers. The remote control is not offered with the Elite Freedom as the machine is not compatible with it

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At Tennis Bot, we are convinced that delighting our customers before, during, and after they purchase of our products differentiates us from others and is the keystone of our success in Asia.

First and foremost, we thrive in assisting our customers whenever they need us: be it while playing tennis, in the early hours of the day, late in the evening, over the week-end, or on a Public Holiday.
The fixed operating hours of a showroom wouldn’t enable us to provide us such on-demand support. On top of that, the high associated costs of running a showroom in Singapore would add unnecessary costs to our business (especially for our many customers located overseas), ultimately preventing us from offering the best available prices and providing the best customer service on the market.

Before a purchase

Secondly, we believe the best place to see and experience our amazing products (Lobster Sports tennis ball machines in particular) is on a tennis court. How much can you gauge the performance of a great product by staring at it on a shelf, without using it and experiencing its incredible capabilities on a tennis court?

Staring at a product on a shelf is one thing. Bringing it to you and standing by you whenever you need on-demand and responsive after-sales support, evenings included or over the weekend is another. This is the Tennis Bot experience and a showroom would not enable that.

Instead of asking you to come visit us, we bring the Lobster tennis ball machines to you so you could try it out on your own tennis court!*
Shall you prefer to decide on your terms, you can also rent one of our demo machines to use it at your convenience. Please make sure to visit our rental page for more information on this exclusive service.

Would seating static in a sportscar in the middle of a showroom provide you with an experience anywhere near a test drive? It goes the same way with our products: there is so little you can say about them in a showroom whereas experiencig them in action will convince you that their outstanding capabilities will cater your needs.

After your purchase

Similarly, we are committed to assist you remotely whenever you face an issue. We understand the pain of getting to a location back and forth, twice, to drop off and collect a product that needs attention and work hard to save you this hassle.
Thanks to our very flexible online and offline operating hours, we are available to assist you whenever you:

  • Need to drop-off/collect a machine or product before/after work, or during the weekend
  • Are the court and face an issue with your product

With us, say goodbye to unaccommodating operating hours and closed-door whenever you need help outside regular working hours. We work around the clock to support you whenever you need us and wherever you are in Asia!

If you would like to better understand how we assist our customers, please take a minute to read the reviews left by our happy customers on Google (here) or on our website (here). These aretrue testimonies of how we can assist you from now on.

* only available in Singapore currently. Please contact our team to schedule an appointment.

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Unfortunately, Lobster Sports tennis ball machine are neither water resistant nor waterproof. They cannot be used under the rain or on a wet tennis court.
In addition, remember to avoid putting wet tennis balls in your machine as they would either get stuck or damage the machine.

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