Popular FAQ

For greater accuracy, consistency, and durability, we advise you to use pressure-less tennis balls with your tennis ball machine. We usually recommend using HEAD TRAINER, Wilson trainer, or Dunlop Coaching balls.

You may also train with pressurized tennis balls, but they won’t last as long as pressureless balls. This will result in higher costs as you will need to replace them more often. Shall you prefer that option, the HEAD TOUR XT is great option.

Last but not least, Slinger and all Lobster Sports tennis ball machines are compatible with kids balls (which are typically green or orange colour), red and yellow/red ones excepted.

Note that due the ever-changing and broad variety of tennis ball brands or types, it is impossible to keep track of those that may or may not be compatible and offer optimal results with your machine.
We would strongly advise you to contact the manufacturers directly to enquire about that.

Slinger comes with a default 1-year limited warranty which can be extended by an additional 2 years free of charge¹. It covers that the components of the Slinger Launcher will be free of defects in workmanship or malfunctions during normal use.

Important: if you are considering purchasing a second-hand set, please note it will not be covered under warranty as the Slinger warranty is not transferable.

Please refer to the additional details below:

• Slinger trolley bag: the Slinger trolley bag, including the handle, wheels, bag material and all zippers (excluding zipper pullers)
• Slinger launcher components: all original parts of the Slinger launcher including its motors, feeder tray, fly wheel, metal shute, firing mechanism, control panel, elevation knob, phone charger cable
• Slinger oscillator components: includes plastic casing, internal motor and external connector
• Slinger telescopic ball collector: the tube in its entirety
• Slinger cell phone holder: the accessory in its entirety, including outer plastic casing, and expandable phone holder clip

What is excluded from this warranty:

• The Lithium-Ion battery
• Tennis balls of any kind
• Damage or equipment failure due to normal wear and tear, corrosion, improper or negligent use, maintenance, or attempted repair
• Incidental or consequential damages
• Products that have not been purchased from Tennis Bot Pte Ltd
• Counterfeits

Please note that the details above might be adjusted without prior notification, please always refer to the Slinger warranty available here for the latest terms and conditions.

¹ To activate the additional 2-year warranty, please register your Slinger by visiting this page.

Unfortunately, Lobster Sports tennis ball machine are neither water resistant nor waterproof. They cannot be used under the rain or on a wet tennis court.
In addition, remember to avoid putting wet tennis balls in your machine as they would either get stuck or damage the machine.

For greater accuracy, consistency, and durability, we advise you to use pressure-less tennis balls with your tennis ball machine. We usually recommend using HEAD TRAINER, Wilson trainer, or Dunlop Coaching balls.

You may also train with pressurized tennis balls, but they won’t last as long as pressureless balls. This will result in higher costs as you will need to replace them more often. Shall you prefer that option, the HEAD TOUR XT is great option.

Last but not least, Slinger and all Lobster Sports tennis ball machines are compatible with kids balls (which are typically green or orange colour), red and yellow/red ones excepted.

Note that due the ever-changing and broad variety of tennis ball brands or types, it is impossible to keep track of those that may or may not be compatible and offer optimal results with your machine.
We would strongly advise you to contact the manufacturers directly to enquire about that.

Slinger comes with a default 1-year limited warranty which can be extended by an additional 2 years free of charge¹. It covers that the components of the Slinger Launcher will be free of defects in workmanship or malfunctions during normal use.

Important: if you are considering purchasing a second-hand set, please note it will not be covered under warranty as the Slinger warranty is not transferable.

Please refer to the additional details below:

• Slinger trolley bag: the Slinger trolley bag, including the handle, wheels, bag material and all zippers (excluding zipper pullers)
• Slinger launcher components: all original parts of the Slinger launcher including its motors, feeder tray, fly wheel, metal shute, firing mechanism, control panel, elevation knob, phone charger cable
• Slinger oscillator components: includes plastic casing, internal motor and external connector
• Slinger telescopic ball collector: the tube in its entirety
• Slinger cell phone holder: the accessory in its entirety, including outer plastic casing, and expandable phone holder clip

What is excluded from this warranty:

• The Lithium-Ion battery
• Tennis balls of any kind
• Damage or equipment failure due to normal wear and tear, corrosion, improper or negligent use, maintenance, or attempted repair
• Incidental or consequential damages
• Products that have not been purchased from Tennis Bot Pte Ltd
• Counterfeits

Please note that the details above might be adjusted without prior notification, please always refer to the Slinger warranty available here for the latest terms and conditions.

¹ To activate the additional 2-year warranty, please register your Slinger by visiting this page.

Unfortunately, Lobster Sports tennis ball machine are neither water resistant nor waterproof. They cannot be used under the rain or on a wet tennis court.
In addition, remember to avoid putting wet tennis balls in your machine as they would either get stuck or damage the machine.

For greater accuracy, consistency, and durability, we advise you to use pressure-less tennis balls with your tennis ball machine. We usually recommend using HEAD TRAINER, Wilson trainer, or Dunlop Coaching balls.

You may also train with pressurized tennis balls, but they won’t last as long as pressureless balls. This will result in higher costs as you will need to replace them more often. Shall you prefer that option, the HEAD TOUR XT is great option.

Last but not least, Slinger and all Lobster Sports tennis ball machines are compatible with kids balls (which are typically green or orange colour), red and yellow/red ones excepted.

Note that due the ever-changing and broad variety of tennis ball brands or types, it is impossible to keep track of those that may or may not be compatible and offer optimal results with your machine.
We would strongly advise you to contact the manufacturers directly to enquire about that.

Unfortunately, Lobster Sports tennis ball machine are neither water resistant nor waterproof. They cannot be used under the rain or on a wet tennis court.
In addition, remember to avoid putting wet tennis balls in your machine as they would either get stuck or damage the machine.

Thanks to our exclusive partnerships with leading delivery companies such as DHL Express or Ninja Van, we ship to 23 countries in Asia on a regular basis. We offer free shipping in Singapore and leverage our shipping partner’s network and operations to provide next-day pickups, and door-to-door shipments fully insured.

Shipping rates will be automatically displayed upon checkout, when applicable. These are dynamic and may evolve on a daily basis based on market conditions.

Note that our rates are flexible and can be tailored according to your needs (lead time, size, and weight of your order…). Please feel free to contact us for more details. Shall you prefer to use the shipping provider of your choice, please liaise with our team before buying placing your order online.

Please find below the indicative delivery lead times and costs for Slinger:

¹ Next-day pickup is available on weekdays only. Please refer to the example below for more details:
– An order placed at 3pm on Tuesday would be scheduled for collection on Wednesday.
– An order placed at 6pm on Tuesday would be scheduled for collection on Thursday.
– An order placed after 4pm on Friday (or during the weekend) would be scheduled for collection the following Monday.
² In Singapore, an order picked up on Tuesday would typically be delivered on Thursday or Friday. Next-day delivery (i.e. day after pickup) may be offered at the discretion of our delivery partners.

Important:

• Delivery lead times are indicative exclude weekends and Public Holidays. They may be adjusted by our delivery partners without prior notification based on market conditions.
• Note that shipping rates can be adjusted by our shipping partners without prior notification. Please feel free to contact us before placing your order for verification, we will be happy to assist you.
• Our shipping costs include transportation fee (and surcharge if any – i.e. fuel surcharge, peak, etc.), insurance, and the handling of export procedures. They exclude applicable import taxes and duties at destination (if any). Please contact the relevant customs authorities directly to obtain more details on applicable tax and duty rates and required documents.
• Tennis ball machines excepted, all products listed on our website are shipped using the Economy service offering the best rates / lead time compromise available upon placing your order. Please contact us before placing an order if you would like to use a different shipping provider or service.
• Delivery lead time and rates are subject to change without prior notice and may be impacted by cut-off times, customs clearance process, COD payments, etc. which are beyond Tennis Bot control. For more information on this, please visit the shipping provider’s website or contact our team.

The following countries may require longer delivery lead times with DHL Express: China (3 working days), Papua New Guinea (2 working day), Bhutan (3 working days), Laos, (2 working days), Myanmar (2 working days), Nepal (2 working days) and Guam (2 working days).

The prices listed on our website are the prices you pay: they are net and all-inclusive*.

Tennis Bot the most experienced Authorized Premium dealer of Lobster Sports tennis ball machines, exclusive distributor of Slinger Bag, Kollectaball tennis ball collectors, and best-rated tennis business in Asia on Google.

When comparing prices, beware of misguiding and attractive offers that often exclude hidden fees such as shipping or delivery costs, GST or VAT, and other service fees (credit card or bank transfer payment, etc.). While you only find out about these costs at the very last step of the payment process with other merchants (i.e. when required to key in your credit card details), our listed prices:

• Are net and all-inclusive*
• Include free delivery and free tutorial on how to use the machine (currently only available in Singapore)
• Offer next-day delivery, thanks to our partnership with DHL Express**
• Offer a range of accessories so you could customize your package
• Give you access to our best-rated and exclusive services outlined here.
  

Tennis Bot will beat or match any international authorized Lobster Sports tennis ball machine dealer’s selling price for a tennis ball machine sold in Singapore (Terms & Conditions apply).

Every single machine is tested in Singapore prior to being delivered to you in-person (in Singapore) or by our partner DHL Express (all other countries in Asia). This ensures that your machine is in perfect working condition when leaving our premises, as opposed to a product that has been in transit multiple times, handled by different third parties as it is usually common when using cheaper freight forwarders.

More importantly, Tennis Bot customers have the reassuring assistance of our team of technical experts which can be contacted 7-day a week hotline using the medium of your choice: phone, sms, Whatsapp, Skype, email… In the unlikely event of a malfunction with your product within the 2 years Tennis Bot warranty period, our experts will be on hand to diagnose and repair your problem at no cost to you thanks to their 100+ years of combined experience in mechanical and electronic engineering.

Purchasing from an outside vendor will comprise your ability to access local customer service, lengthy delays trying to diagnose the problem without any hands-on from a technical expert, and costly freight bills for spare parts delivery. For severe malfunctions on Lobster machines, you may even have to cover the cost of shipping your product back and forth to the manufacturer in the US so he could complete the necessary repairs on your machine.

* Except applicable duty and taxes in export countries, if applicable (as these will be determined by local customs authorities)

** For tennis ball machines only (Lobster Sports and Slinger). Accessories may be shipped with other providers of express logistics services