Popular FAQ

Slinger Bag comes with a 2-year limited warranty. It covers that the components of the Slinger Launcher will be free of defects in workmanship or malfunctions during normal use.

Important: if you are considering purchasing a second-hand set, please note it will not be covered under warranty as the Slinger warranty is not transferable.

Please refer to the additional details below:

• Slinger trolley bag: the Slinger trolley bag, including the handle, wheels, bag material and all zippers (excluding zipper pullers)
• Slinger launcher components: all original parts of the Slinger launcher including its motors, feeder tray, fly wheel, metal shute, firing mechanism, control panel, elevation knob, phone charger cable
• Slinger oscillator components: includes plastic casing, internal motor and external connector
• Slinger telescopic ball collector: the tube in its entirety
• Slinger cell phone holder: the accessory in its entirety, including outer plastic casing, and expandable phone holder clip

What is excluded from this warranty:

• The Lithium-Ion battery
• Tennis balls of any kind
• Damage or equipment failure due to normal wear and tear, corrosion, improper or negligent use, maintenance, or attempted repair
• Incidental or consequential damages
• Products that have not been purchased from Tennis Bot Pte Ltd
• Counterfeits

Please note that the details above might be adjusted without prior notification, please always refer to the Slinger warranty available here for the latest terms and conditions.

For greater accuracy, consistency, and durability, we advise you to use pressure-less tennis balls with your tennis ball machine. We usually recommend using HEAD TRAINER, Wilson trainer, or Dunlop Coaching balls.

You may also train with pressurized tennis balls, but they won’t last as long as pressureless balls. This will result in higher costs as you will need to replace them more often. Shall you prefer that option, the HEAD TOUR XT is great option.

Last but not least, Slinger and all Lobster Sports tennis ball machines are compatible with kids balls (which are typically green or orange colour), red and yellow/red ones excepted.

Note that due the ever-changing and broad variety of tennis ball brands or types, it is impossible to keep track of those that may or may not be compatible and offer optimal results with your machine.
We would strongly advise you to contact the manufacturers directly to enquire about that.

Unfortunately, Lobster Sports tennis ball machine are neither water resistant nor waterproof. They cannot be used under the rain or on a wet tennis court.
In addition, remember to avoid putting wet tennis balls in your machine as they would either get stuck or damage the machine.

Tennis Bot has been appointed the exclusive distributor for Slinger in Singapore, Hong Kong, Malaysia, Indonesia, and the Philippines. As a result, the only official sales channel to purchase your new Slinger Bag is our website.

Purchasing your Slinger Bag from Tennis Bot will ensure that your Slinger Bag is covered by the 1+2 years standard warranty. Unless otherwise specified, Tennis Bot will only handle the after-sales services of Slinger Bags purchased in the above markets through our official sales channels.

Last but not least, if you are considering purchasing a second-hand set, please keep in mind that it will no longer be under warranty as the Slinger warranty is not transferable.

You can refer to this FAQ to find more information about the Slinger warranty.

Slinger Bag comes with a 2-year limited warranty. It covers that the components of the Slinger Launcher will be free of defects in workmanship or malfunctions during normal use.

Important: if you are considering purchasing a second-hand set, please note it will not be covered under warranty as the Slinger warranty is not transferable.

Please refer to the additional details below:

• Slinger trolley bag: the Slinger trolley bag, including the handle, wheels, bag material and all zippers (excluding zipper pullers)
• Slinger launcher components: all original parts of the Slinger launcher including its motors, feeder tray, fly wheel, metal shute, firing mechanism, control panel, elevation knob, phone charger cable
• Slinger oscillator components: includes plastic casing, internal motor and external connector
• Slinger telescopic ball collector: the tube in its entirety
• Slinger cell phone holder: the accessory in its entirety, including outer plastic casing, and expandable phone holder clip

What is excluded from this warranty:

• The Lithium-Ion battery
• Tennis balls of any kind
• Damage or equipment failure due to normal wear and tear, corrosion, improper or negligent use, maintenance, or attempted repair
• Incidental or consequential damages
• Products that have not been purchased from Tennis Bot Pte Ltd
• Counterfeits

Please note that the details above might be adjusted without prior notification, please always refer to the Slinger warranty available here for the latest terms and conditions.

For greater accuracy, consistency, and durability, we advise you to use pressure-less tennis balls with your tennis ball machine. We usually recommend using HEAD TRAINER, Wilson trainer, or Dunlop Coaching balls.

You may also train with pressurized tennis balls, but they won’t last as long as pressureless balls. This will result in higher costs as you will need to replace them more often. Shall you prefer that option, the HEAD TOUR XT is great option.

Last but not least, Slinger and all Lobster Sports tennis ball machines are compatible with kids balls (which are typically green or orange colour), red and yellow/red ones excepted.

Note that due the ever-changing and broad variety of tennis ball brands or types, it is impossible to keep track of those that may or may not be compatible and offer optimal results with your machine.
We would strongly advise you to contact the manufacturers directly to enquire about that.

Unfortunately, Lobster Sports tennis ball machine are neither water resistant nor waterproof. They cannot be used under the rain or on a wet tennis court.
In addition, remember to avoid putting wet tennis balls in your machine as they would either get stuck or damage the machine.

Tennis Bot has been appointed the exclusive distributor for Slinger in Singapore, Hong Kong, Malaysia, Indonesia, and the Philippines. As a result, the only official sales channel to purchase your new Slinger Bag is our website.

Purchasing your Slinger Bag from Tennis Bot will ensure that your Slinger Bag is covered by the 1+2 years standard warranty. Unless otherwise specified, Tennis Bot will only handle the after-sales services of Slinger Bags purchased in the above markets through our official sales channels.

Last but not least, if you are considering purchasing a second-hand set, please keep in mind that it will no longer be under warranty as the Slinger warranty is not transferable.

You can refer to this FAQ to find more information about the Slinger warranty.

For greater accuracy, consistency, and durability, we advise you to use pressure-less tennis balls with your tennis ball machine. We usually recommend using HEAD TRAINER, Wilson trainer, or Dunlop Coaching balls.

You may also train with pressurized tennis balls, but they won’t last as long as pressureless balls. This will result in higher costs as you will need to replace them more often. Shall you prefer that option, the HEAD TOUR XT is great option.

Last but not least, Slinger and all Lobster Sports tennis ball machines are compatible with kids balls (which are typically green or orange colour), red and yellow/red ones excepted.

Note that due the ever-changing and broad variety of tennis ball brands or types, it is impossible to keep track of those that may or may not be compatible and offer optimal results with your machine.
We would strongly advise you to contact the manufacturers directly to enquire about that.

Unfortunately, Lobster Sports tennis ball machine are neither water resistant nor waterproof. They cannot be used under the rain or on a wet tennis court.
In addition, remember to avoid putting wet tennis balls in your machine as they would either get stuck or damage the machine.

Thanks to our exclusive partnerships with leading delivery companies such as DHL Express or Ninja Van, we ship to 23 countries in Asia on a regular basis. We offer free shipping in Singapore and leverage our shipping partner’s network and operations to provide next-day pickups, and door-to-door shipments fully insured.

Shipping rates will be automatically displayed upon checkout, when applicable. These are dynamic and may evolve on a daily basis based on market conditions.

Note that our rates are flexible and can be tailored according to your needs (lead time, size, and weight of your order…). Please feel free to contact us for more details. Shall you prefer to use the shipping provider of your choice, please liaise with our team before buying placing your order online.

Please find below the indicative delivery lead times and costs for Slinger:

¹ Next-day pickup is available on weekdays only. Please refer to the example below for more details:
– An order placed at 3pm on Tuesday would be scheduled for collection on Wednesday.
– An order placed at 6pm on Tuesday would be scheduled for collection on Thursday.
– An order placed after 4pm on Friday (or during the weekend) would be scheduled for collection the following Monday.
² In Singapore, an order picked up on Tuesday would typically be delivered on Thursday or Friday. Next-day delivery (i.e. day after pickup) may be offered at the discretion of our delivery partners.

Important:

• Delivery lead times are indicative exclude weekends and Public Holidays. They may be adjusted by our delivery partners without prior notification based on market conditions.
• Note that shipping rates can be adjusted by our shipping partners without prior notification. Please feel free to contact us before placing your order for verification, we will be happy to assist you.
• Our shipping costs include transportation fee (and surcharge if any – i.e. fuel surcharge, peak, etc.), insurance, and the handling of export procedures. They exclude applicable import taxes and duties at destination (if any). Please contact the relevant customs authorities directly to obtain more details on applicable tax and duty rates and required documents.
• Tennis ball machines excepted, all products listed on our website are shipped using the Economy service offering the best rates / lead time compromise available upon placing your order. Please contact us before placing an order if you would like to use a different shipping provider or service.
• Delivery lead time and rates are subject to change without prior notice and may be impacted by cut-off times, customs clearance process, COD payments, etc. which are beyond Tennis Bot control. For more information on this, please visit the shipping provider’s website or contact our team.

The following countries may require longer delivery lead times with DHL Express: China (3 working days), Papua New Guinea (2 working day), Bhutan (3 working days), Laos, (2 working days), Myanmar (2 working days), Nepal (2 working days) and Guam (2 working days).

Tennis Bot has been appointed the exclusive distributor for Slinger in Singapore, Hong Kong, Malaysia, Indonesia, and the Philippines. As a result, the only official sales channel to purchase your new Slinger Bag is our website.

Purchasing your Slinger Bag from Tennis Bot will ensure that your Slinger Bag is covered by the 1+2 years standard warranty. Unless otherwise specified, Tennis Bot will only handle the after-sales services of Slinger Bags purchased in the above markets through our official sales channels.

Last but not least, if you are considering purchasing a second-hand set, please keep in mind that it will no longer be under warranty as the Slinger warranty is not transferable.

You can refer to this FAQ to find more information about the Slinger warranty.