The prices listed on our website are the prices you pay: they are net and inclusive of all charges*.
When comparing prices, beware of misguiding and attractive offers that often exclude hidden fees such as shipping or delivery costs, GST or VAT and other service fees (credit card or bank transfer payment, etc.). While you only find out about these costs at the very last step of the payment process with other merchants (i.e. when required to key in your credit card details), our listed prices are:
- All inclusive *
- Include free delivery and free tutorial on how to use the machine (currently only available in Singapore)
- Offer next-day delivery, b, thanks to our partnership with DHL
- Include a remote control and fast (1-Amp) charger **
- Give you access to our exclusive services as outlined here.
Tennis Bot will beat or match any international authorized Lobster Sports tennis ball machine dealer’s selling price for a tennis ball machine sold in Singapore (Terms & Conditions apply).
Every single machine is tested in Singapore prior to be delivered to you in-person (in Singapore) or by our partner DHL (all other countries in Asia). This ensures that your machine is in perfect working condition when leaving our premises, as opposed to a product that has been in transit multiple times, handled by different third parties as it is usually common when using cheaper freight forwarders.
More importantly, Tennis Bot customers have the reassuring assistance of our team of technical experts which can be contacted 7-day a week hotline using the medium of your choice: phone, sms, Whatsapp, Skype, email… In the unlikely event of a malfunction with your product within the 2 years Tennis Bot warranty period, our experts will be on hand to diagnose and repair your problem at no cost to you thanks to their 30+ years of experience in mechanical and electronic engineering.
Purchasing from an outside vendor will result in lacking local customer service, lengthy delays trying to diagnose the problem without any hands-on from a technical expert, and costly freight bills for spare parts delivery. For severe malfunctions, you may even have to cover the cost of shipping your product back and forth to the manufacturer in the US so he could complete the necessary repairs on your machine.
* Applicable duty and taxes in export countries excepted (as handled by the local authorities directly)
** promotions or special offers excepted. The Elite Freedom is not compatible with a remote control