Experiencing a problem with your Slinger Bag, Lobster tennis ball machine, or Kollectaball tennis ball collector?
We are here to assist you! As much as possible, we will try our best to troubleshoot and fix your issue remotely so you could be back up on the court the soonest! Please get in touch by using our contact form and we will help you sort it out.
Thanks to our fully equipped service centers in Singapore and Hong Kong, our team combining more than 100+ years of technical expertise can fix any model of Lobster Sports Elite tennis ball machine or Slinger – even if you did not purchase it from us originally!
Here is how our exclusive after-sale service works:
- Please fill in this form, it will take no more than 3min to complete.
Describe the issue(s) you are facing. Be as precise and specific as possible: where/when it happens, what do you observe, what are the settings, etc. You may want to include pictures or videos to better explain the problem.
- One of our staff will contact you within 3 working days and we will initiate the troubleshooting process by asking you a few questions remotely. This will help us determine whether or not you need to drop us your Lobster tennis ball machine or Slinger Bag
- If required, we will fix a time for you to drop us your machine and provide you with all the details to do so
Note: collection and delivery can be arranged in Singapore for an additional cost of S$30/trip
- Upon conducting an initial assessment, our team will revert back and share the estimated repair costs.
Note: shall you decide not to proceed, part costs will not be charged but labour charges and pickup/drop-off fees (if any) will apply
- After receiving your approval to proceed, we will proceed with repairing your machine
- Once your machine is fixed, we will get in touch and send you the payment details- full payment is required before collection. Our team will subsequently provide you with the collection details by email
Shall your machine no longer be under warranty, labour and part1 costs may apply. Contact our team today using our contact form or by phone/SMS/Whatsapp (+65 8533 0184) so we could assist you!
Important note: due to a high volume of requests, there might be a delay in our response and repair times might take longer than usual
Please find below the list of our repair centers, accessible by appointment only (ad-hoc drop-off or collection will not be served):
+65 8533 0184
|55 Serangoon North Ave 4, S9|
Opening hours: Monday to Friday, 9am – 5pm
+852 5183 0904
|Chai Wan Industrial City Phase 1|
60 Wing Tai Road
|Permata Hill Park|
Sungai Lalang, 08100 Bedong
+62 856 9817 999
|Metro Tennis Terminal – Panglima Polim|
Jl. Panglima Polim No. 29
Jakarta Selatan, 12130
1 Availability may vary from time to time. Parts that are out of stock will be ordered from Lobster USA
2 Excluding India, China, Australia, and New Zealand
3 Slinger Bag only