March 15, 2020

After-sales service

Best-in-Class After-Sales Service

Experiencing a problem with your Slinger Bag, Lobster tennis ball machine, or Kollectaball tennis ball collector?

We are here to assist you! Get in touch by using our contact form and we will help you sort it out.

Thanks to our fully equipped service centers in Singapore, Malaysia, Hong Kong, and our team combining more than 100+ years of technical expertise, we can fix any model of Lobster Sports Elite tennis ball machine or Slinger – even if you did not purchase it from us originally!

Here is how our exclusive after-sale service works:

  1. Please email us at support@tennisbot.asia or use our contact form to get in touch
  2. Please describe the issue(s) you are facing. Be as precise and specific as possible: where/when it happens, what do you observe, what are the settings, etc.
  3. We will initiate the troubleshooting process by asking you a few questions remotely. This will help us determine whether you need to drop us your Lobster tennis ball machine or Slinger Bag
  4. If required, we will fix a time for you to drop us your machine
  5. Upon conducting an initial assessment, our team will revert back and share the estimated repair costs.
    Note that this service is entirely free – shall you decide not to proceed, you will collect your machine at no cost. This is the Tennis Bot best service guaranteed!
  6. After receiving your approval to proceed, we will proceed with repairing your machine and contact you once it is ready for collection
  7. Payment is only required upon collecting your machine. You can refer to our FAQ here to access the exhaustive list of payment modes we accept)

Note that first-hand owners who purchased their Lobster tennis ball machine from Tennis Bot are entitled to a 50% discount on all repairs for life (parts and labour)!

Shall your machine no longer be under warranty, labour and part1 costs may apply. Contact our team today using our contact form or by phone/SMS/Whatsapp (+65 8533 0184) so we could assist you!

Please find below the list of our repair centers, accessible by appointment only:

CountryContact detailsAddress
Singapore
and Asia-Pacific2
support@tennisbot.asia
+65 8533 0184
Open chat:Tennis Bot Asia Singapore whatsapp call text international
42A Kheam Hock Road
Singapore 298810
Hong Kongsupport@tennisbot.asia
+852 5183 0904
Open chat:Tennis Bot Asia Singapore whatsapp call text international
Chai Wan Industrial City Phase 1
60 Wing Tai Road
Chai Wan
Malaysiasupport@tennisbot.asia
Open chat:Tennis Bot Asia Singapore whatsapp call text international
Permata Hill Park
Sungai Lalang, 08100 Bedong
Kedah
Indonesia3support@tennisbot.asia
+62 856 9817 999
Open chat:Tennis Bot Asia Singapore whatsapp call text international
Metro Tennis Terminal – Panglima Polim
Jl. Panglima Polim No. 29
Melawai
Jakarta Selatan, 12130

1 Availability may vary from time to time. Parts that are out of stock will be ordered from Lobster USA
2 Excluding India, China, Australia, and New Zealand
3 Slinger Bag only