Best-in-Class After-Sales Service
Experiencing a problem with your Slinger Bag, Lobster tennis ball machine, or Kollectaball tennis ball collector?
We are here to assist you! Get in touch by using our contact form and we will help you sort it out.
Thanks to our fully equipped service centers in Singapore, Malaysia, Hong Kong, and our team combining more than 100+ years of technical expertise, we can fix any model of Lobster Sports Elite tennis ball machine or Slinger – even if you did not purchase it from us originally!
Here is how our exclusive after-sale service works:
- Please email us at support@tennisbot.asia or use our contact form to get in touch
- Please describe the issue(s) you are facing. Be as precise and specific as possible: where/when it happens, what do you observe, what are the settings, etc.
- We will initiate the troubleshooting process by asking you a few questions remotely. This will help us determine whether you need to drop us your Lobster tennis ball machine or Slinger Bag
- If required, we will fix a time for you to drop us your machine
- Upon conducting an initial assessment, our team will revert back and share the estimated repair costs.
Note that this service is entirely free – shall you decide not to proceed, you will collect your machine at no cost. This is the Tennis Bot best service guaranteed! - After receiving your approval to proceed, we will proceed with repairing your machine and contact you once it is ready for collection
- Payment is only required upon collecting your machine. You can refer to our FAQ here to access the exhaustive list of payment modes we accept)
Shall your machine no longer be under warranty, labour and part1 costs may apply. Contact our team today using our contact form or by phone/SMS/Whatsapp (+65 8533 0184) so we could assist you!
Please find below the list of our repair centers, accessible by appointment only:
| Country | Contact details | Address |
| Singapore and Asia-Pacific2 | support@tennisbot.asia +65 8533 0184 Open chat:  | 42A Kheam Hock Road Singapore 298810 |
| Hong Kong | support@tennisbot.asia +852 5183 0904 Open chat: | Chai Wan Industrial City Phase 1 60 Wing Tai Road Chai Wan |
| Malaysia | support@tennisbot.asia Open chat: | Permata Hill Park Sungai Lalang, 08100 Bedong Kedah |
| Indonesia3 | support@tennisbot.asia +62 856 9817 999 Open chat: | Metro Tennis Terminal – Panglima Polim Jl. Panglima Polim No. 29 Melawai Jakarta Selatan, 12130 |
Alfredo Franco-Obregon
2022-04-10
Verified
I am very glad to have gotten to know Greg at Tennis Bot Asia. I purchased my Lobster Grand Elite 5 from another dealer during the COVID circuit breaker before knowing of Tennis Bot Asia and struggled at getting any form of support and maintenance. That has all changed since getting to know Greg at Tennis Bot Asia. He is knowledgeable, capable and efficient in providing service and support. It has made a world of difference to my “Bot Game”.
Irwin Loh
2022-03-08
Verified
Greg’s service is outstanding. They clearly are looking out for the interest of the customer, rather than trying to earn as much as possible from a deal.
Recommended!
Ghee Tan
2022-03-06
Verified
Nikhil
2022-02-21
Verified
A great purchase experience! Greg was very helpful and chatted with me about the Slinger product, talked about the trial program and answered my questions before I made a decision to buy it. Simple buying experience on the website and it was delivered within 3 working days! Can't wait to use the Slinger on the court.
Phillip West
2022-02-12
Verified
Greg and the Tennis Bot team have been great to deal with. Very good communication and always up front and specific. The items provided were sent to Vietnam and arrived safely. Many thanks for you support.
Donald Duck
2022-02-03
Verified
Great seller! Very responsive and go the extra mile to help customer. I wanted to give my husband a surprise for his birthday with the Slinger. However, it is too big to hide but Greg helped to string wrapped it in black. There was no way that you can tell what’s inside. So the plan of giving my husband a surprise went very well and he loves the machine. He booked immediately a training session with Slinger and have been talking to his friends about it. Thank you very much Greg for making it a stress free purchase for me. Also, not to forget to mention about the on time delivery. 🙂 thank you.
Thomas Halliday
2022-01-23
Verified
Very cool gadget - super intuitive to use - prompt delivery -: now I can hit a ball anytime / excellent investment !
Wingky S
2021-12-03
Verified
Greg from Tennis Bot is super helpful in solving my problem!
I bought the Lobster Elite Three machine in the US in 2012 while I was still living there. Ever since we moved to Jakarta few years ago, I haven't been able to use the machine. Couple of months a go, when I started playing tennis again and wanted to use the machine, it just could not work since it has been sitting in the garage for too long. I knew about Tennis Bot from Lobster website and then reached out to Greg. He immediately responded and provided some great advise and options on how to get my machine fixed. I then ordered the server wheels and terminal battery adaptor from Tennis Bot and within couple of weeks I received those spare parts in Jakarta. The spare parts installation were easy (there is a video guide in the youtube) and finally I am able to hit some tennis balls again with the machine. Very happy. Thank you so much Greg for your help!
Wan Alina Rashad
2021-11-10
Verified
Amazing service from Greg and Slinger purchase and delivery are super efficient...
Caleb L
2021-10-29
Verified
Superb knowledgeable and responsive customer service, great product. Love the Slinger! I am a happy customer! 🙂
1 Availability may vary from time to time. Parts that are out of stock will be ordered from Lobster USA
2 Excluding India, China, Australia, and New Zealand
3 Slinger Bag only