March 15, 2020

After-sales service

Best-in-Class After-Sales Service

Experiencing a problem with your Slinger Bag, Lobster tennis ball machine, or Kollectaball tennis ball collector?

We are here to assist you! Get in touch by using our contact form and we will help you sort it out.

Thanks to our fully equipped service centers in Singapore, Malaysia, Hong Kong, and our team combining more than 100+ years of technical expertise, we can fix any model of Lobster Sports Elite tennis ball machine or Slinger – even if you did not purchase it from us originally!

Here is how our exclusive after-sale service works:

  1. Please fill in this form, it will take no more than 3min to complete.
    Describe the issue(s) you are facing. Be as precise and specific as possible: where/when it happens, what do you observe, what are the settings, etc. You may want to include pictures or videos to better explain the problem.
  2. One of our staff will contact you within 3 working days and we will initiate the troubleshooting process by asking you a few questions remotely. This will help us determine whether or not you need to drop us your Lobster tennis ball machine or Slinger Bag
  3. If required, we will fix a time for you to drop us your machine and provide you all the details to do so
  4. Upon conducting an initial assessment, our team will revert back and share the estimated repair costs.
    Note that this service is entirely free – shall you decide not to proceed, you will collect your machine at no cost. This is the Tennis Bot best service guaranteed!
  5. After receiving your approval to proceed, we will proceed with repairing your machine and contact you once it is ready for collection
  6. Payment is only required before collecting your machine. You can refer to our FAQ here to access the exhaustive list of payment modes we accept)

Shall your machine no longer be under warranty, labour and part1 costs may apply. Contact our team today using our contact form or by phone/SMS/Whatsapp (+65 8533 0184) so we could assist you!

Please find below the list of our repair centers, accessible by appointment only (ad-hoc drop-off or collection will not be served):

CountryContact detailsAddress
Singapore
and Asia-Pacific2
support@tennisbot.asia
+65 8533 0184
Open chat:Tennis Bot Asia Singapore whatsapp call text international
5 Changi South Lane
#05-02 ALOG Changi Districentre 1
486045
Hong Kongsupport@tennisbot.asia
+852 5183 0904
Open chat:Tennis Bot Asia Singapore whatsapp call text international
Chai Wan Industrial City Phase 1
60 Wing Tai Road
Chai Wan
Malaysiasupport@tennisbot.asia
Open chat:Tennis Bot Asia Singapore whatsapp call text international
Permata Hill Park
Sungai Lalang, 08100 Bedong
Kedah
Indonesia3support@tennisbot.asia
+62 856 9817 999
Open chat:Tennis Bot Asia Singapore whatsapp call text international
Metro Tennis Terminal – Panglima Polim
Jl. Panglima Polim No. 29
Melawai
Jakarta Selatan, 12130
Stan Aspiotis
Stan Aspiotis
2022-06-11
Verified
I recently purchased online from tennis bot a lobster elite 4 tennis ball machine Greg was fantastic from the outset I texted him on what’s app to see the timing and process to have the delivery to Thailand His response was very prompt Answered all my questions and let me know that if I needed any help to contact him any time I found the company very professional in their dealings with me Even after I received the machine Greg was very keen on me asking for any help that I may need Extremely satisfied in the whole process Highly recommend this company
Alfredo Franco-Obregon
Alfredo Franco-Obregon
2022-04-10
Verified
I am very glad to have gotten to know Greg at Tennis Bot Asia. I purchased my Lobster Grand Elite 5 from another dealer during the COVID circuit breaker before knowing of Tennis Bot Asia and struggled at getting any form of support and maintenance. That has all changed since getting to know Greg at Tennis Bot Asia. He is knowledgeable, capable and efficient in providing service and support. It has made a world of difference to my “Bot Game”.
Irwin Loh
Irwin Loh
2022-03-08
Verified
Greg’s service is outstanding. They clearly are looking out for the interest of the customer, rather than trying to earn as much as possible from a deal. Recommended!
Ghee Tan
Ghee Tan
2022-03-06
Verified
Nikhil
Nikhil
2022-02-21
Verified
A great purchase experience! Greg was very helpful and chatted with me about the Slinger product, talked about the trial program and answered my questions before I made a decision to buy it. Simple buying experience on the website and it was delivered within 3 working days! Can't wait to use the Slinger on the court.
Phillip West
Phillip West
2022-02-12
Verified
Greg and the Tennis Bot team have been great to deal with. Very good communication and always up front and specific. The items provided were sent to Vietnam and arrived safely. Many thanks for you support.
Donald Duck
Donald Duck
2022-02-03
Verified
Great seller! Very responsive and go the extra mile to help customer. I wanted to give my husband a surprise for his birthday with the Slinger. However, it is too big to hide but Greg helped to string wrapped it in black. There was no way that you can tell what’s inside. So the plan of giving my husband a surprise went very well and he loves the machine. He booked immediately a training session with Slinger and have been talking to his friends about it. Thank you very much Greg for making it a stress free purchase for me. Also, not to forget to mention about the on time delivery. 🙂 thank you.
Thomas Halliday
Thomas Halliday
2022-01-23
Verified
Very cool gadget - super intuitive to use - prompt delivery -: now I can hit a ball anytime / excellent investment !
Wingky S
Wingky S
2021-12-03
Verified
Greg from Tennis Bot is super helpful in solving my problem! I bought the Lobster Elite Three machine in the US in 2012 while I was still living there. Ever since we moved to Jakarta few years ago, I haven't been able to use the machine. Couple of months a go, when I started playing tennis again and wanted to use the machine, it just could not work since it has been sitting in the garage for too long. I knew about Tennis Bot from Lobster website and then reached out to Greg. He immediately responded and provided some great advise and options on how to get my machine fixed. I then ordered the server wheels and terminal battery adaptor from Tennis Bot and within couple of weeks I received those spare parts in Jakarta. The spare parts installation were easy (there is a video guide in the youtube) and finally I am able to hit some tennis balls again with the machine. Very happy. Thank you so much Greg for your help!
Wan Alina Rashad
Wan Alina Rashad
2021-11-10
Verified
Amazing service from Greg and Slinger purchase and delivery are super efficient...

1 Availability may vary from time to time. Parts that are out of stock will be ordered from Lobster USA
2 Excluding India, China, Australia, and New Zealand
3 Slinger Bag only