Thanks to our exclusive partnership with DHL Express and Ninja Van, we ship to 23 countries in Asia on a regular basis. We offer free shipping in Singapore and leverage our shipping partner’s network and operations to provide next-day pickups, and door-to-door shipments fully insured.
Shipping rates will be automatically displayed upon checkout, when applicable. These are dynamic and may evolve on a daily basis based on market conditions.
Note that our rates are flexible and can be tailored according to your needs (lead time, size, and weight of your order…). Please feel free to contact us for more details. Shall you prefer to use the shipping provider of your choice, please liaise with our team before buying placing your order.
Please find below the indicative delivery lead times and costs for Slinger:
|Country||Cut-off time for|
|Delivery lead time2||Cost|
|Singapore||4pm||2-3 working days from pickup date||Free|
|Hong Kong||4pm||1-2 working days from pickup date||Free|
|Malaysia||4pm||4-5 working days from pickup date||Free|
1 An order placed at 3pm on Tuesday would be scheduled for collection on Wednesday. An order placed at 6pm on Tuesday would be scheduled for collection on Thursday.
2 In Singapore, an order picked up on Tuesday would typically be delivered on Thursday or Friday. Next-day delivery (i.e. day after pickup) may be offered by our delivery partners, at their own discretion.
- Delivery lead times are indicative exclude weekends and Public Holidays. They may be adjusted by our delivery partners without prior notification based on market conditions.
- Note that shipping rates can be adjusted by our shipping partners without prior notification. Please feel free to contact us before placing your order for verification, we will be happy to assist you.
- Our shipping costs include transportation fee (and surcharge if any – i.e. fuel surcharge, peak, etc.), insurance, and the handling of export procedures. They exclude applicable import taxes and duties at destination (if any). Please contact the relevant customs authorities directly to obtain more details on applicable tax and duty rates and required documents.
- Tennis ball machines excepted, all products listed on our website are shipped using the Economy service offering the best rates / lead time compromise available upon placing your order. Please contact us before placing an order if you would like to use a different shipping provider or service.
- Delivery lead time and rates are subject to change without prior notice and may be impacted by cut-off times, customs clearance process, COD payments, etc. which are beyond Tennis Bot control. For more information on this, please visit the shipping provider’s website or contact our team.
The following countries may require longer delivery lead times with DHL Express: China (3 working days), Papua New Guinea (2 working day), Bhutan (3 working days), Laos, (2 working days), Myanmar (2 working days), Nepal (2 working days) and Guam (2 working days).
I have seen Lobster tennis ball machines advertised at cheaper rates online, why should I buy from Tennis Bot?
The prices listed on our website are the prices you pay: they are net and all-inclusive*.
Tennis Bot the most experienced Authorized Premium dealer of Lobster Sports tennis ball machines, exclusive distributor of Slinger Bag, Kollectaball tennis ball collectors, and best-rated tennis business in Asia on Google.
When comparing prices, beware of misguiding and attractive offers that often exclude hidden fees such as shipping or delivery costs, GST or VAT, and other service fees (credit card or bank transfer payment, etc.). While you only find out about these costs at the very last step of the payment process with other merchants (i.e. when required to key in your credit card details), our listed prices:
- Are net and all-inclusive*
- Include free delivery and free tutorial on how to use the machine (currently only available in Singapore)
- Offer next-day delivery, thanks to our partnership with DHL Express**
- Offer a range of accessories so you could customize your package
- Give you access to our best-rated and exclusive services outlined here.
Tennis Bot will beat or match any international authorized Lobster Sports tennis ball machine dealer’s selling price for a tennis ball machine sold in Singapore (Terms & Conditions apply).
Every single machine is tested in Singapore prior to being delivered to you in-person (in Singapore) or by our partner DHL Express (all other countries in Asia). This ensures that your machine is in perfect working condition when leaving our premises, as opposed to a product that has been in transit multiple times, handled by different third parties as it is usually common when using cheaper freight forwarders.
More importantly, Tennis Bot customers have the reassuring assistance of our team of technical experts which can be contacted 7-day a week hotline using the medium of your choice: phone, sms, Whatsapp, Skype, email… In the unlikely event of a malfunction with your product within the 2 years Tennis Bot warranty period, our experts will be on hand to diagnose and repair your problem at no cost to you thanks to their 100+ years of combined experience in mechanical and electronic engineering.
Purchasing from an outside vendor will comprise your ability to access local customer service, lengthy delays trying to diagnose the problem without any hands-on from a technical expert, and costly freight bills for spare parts delivery. For severe malfunctions on Lobster machines, you may even have to cover the cost of shipping your product back and forth to the manufacturer in the US so he could complete the necessary repairs on your machine.
* Except applicable duty and taxes in export countries, if applicable (as these will be determined by local customs authorities)
** For tennis ball machines only (Lobster Sports and Slinger). Accessories may be shipped with other providers of express logistics services
For greater accuracy, consistency, and durability, we advise you to use pressure-less tennis balls. We usually recommend using Tretorn Micro-X or Wilson trainer tennis balls – with which we conduct all our internal tests.
All Lobster tennis ball machines are compatible with tennis ball for kids (which are typically green or orange colour).
However, due to the ever-changing number of tennis ball brands, it is impossible to guarantee and keep track of the specific brands that may or may not offer optimal results with the machines.
We strongly advise you to contact the manufacturers directly to enquire about compatibility with your machine.
There can be a few issues for this. Initiate troubleshooting by checking on the following:
- Try using a different power plug, which you know works (i.e. which you normally use to charge your phone for instance)
- Make sure the adapter has been properly installed to the charger so that a strong connection is made. The picture below shows how a properly inserted adapter should look like:
3. Ensure that the charging end of the charger has been fully inserted into the front panel of the bag
If this does not resolve the issue you are facing, please get in touch with our team so we could assist you further.
This tutorial assumes that you confirmed the following:
- Your battery is not charging and the LED on the charger never turns red.
- Using a different power point does not solve the issue.
- The adapter is properly inserted onto the charger (check this FAQ for more details).
- The charging end of the charger has been fully inserted into the front panel of the bag.
If all the above has been checked and your Slinger is still not charging, please follow the steps below to ensure that the battery is well connected:
- Turn off your Slinger.
- Look on the left of the hole whereby the balls are shoot out: you should see 4 plastic screws. They hold the battery of your Slinger in place.
- Please remove them and keep them aside in a safe location.
- Pull the battery, and check that the cable at the back is connected.
- If yes, make sure the cable is tightly connected and adjust if needed.
- If not, pull the cable from the back of your Slinger and connect it to the battery.
- Put the battery back into your Slinger and secure it with the 4 screws.
- Connect the charger and check that the LED on it is now red.
If this does not resolve the issue you are facing, please get in touch with our team so we could assist you further.
- Always point the remote control at the Slinger Bag unit.
- The usable range of the remote control is approximately ¾ to a full-court length.
Starting the ball launcher:
- Point the remote at the Slinger Bag unit and press the “ball” button.
- The battery lights on the Slinger Bag unit will flash if the command has been received.
- If the lights are not flashing, move closer and press the “ball” button again.
- You will hear a beep after approximately 5 seconds.
- The Slinger Bag will launch the ball approximately 3 seconds after the beep.
Starting the oscillator:
- Place the Slinger Bag unit on the oscillator and connect the power cord as per the instruction manual.
- Point the remote at the Slinger Bag unit and press the “oscillator” button.
- The Slinger Bag unit will start to oscillate immediately.
- If the Slinger Bag unit does not oscillate, move closer and press the “oscillator” button again.
If this does not resolve the issue you are facing, please get in touch with our team so we could assist you.
Unfortunately, Lobster Sports tennis ball machine are neither water resistant nor waterproof. They cannot be used under the rain or on a wet tennis court.
In addition, remember to avoid putting wet tennis balls in your machine as they would either get stuck or damage the machine.
Tennis Bot was started in Singapore by a group of tennis fans and tech enthusiasts seeking for intelligent products capable of providing additional training aids to improve their own tennis skills. We quickly realized that many tennis players had the same needs.
Driven by passion, we started selling the products we were most familiar with, tennis ball machines, by doing what know best: providing unparalleled customer experience.
Having sold Lobster Sports tennis ball machines in almost every country in Asia and gathered customer feedback for years, we built on our mission to provide more value to our customers and started extending our range of products. Tennis Bot is the first and only online platform providing Innovative experiences for tennis players who want to raise their game and increase their fun on the court.
Driven by Innovation, we continuously test and introduce ground breaking services increasing value for our customers while differentiating us from our competitors. This is what makes Tennis Bot the best place to buy your products in Singapore and Asia:
- A lowest price guarantee to ensure that you get the best price for your Lobster Sports tennis ball machine in Singapore
- A one hour free demonstration or rental of our Lobster Sports tennis ball machines before you buy so that you can experience the features of each model and make an informed choice on the right tennis ball machine for your needs
- Unparalleled customer service: we support you 7 days a week and use an exclusive on-demand troubleshooting service so you mostly don’t even need to leave the court to fix your products. Unlike a store with standard opening hours, we have extensive operating hours to stand by you whenever you need us, be it before/after work or on week-ends
- The strongest team of technical experts in Asia, combining more than 30 years of mechanical and electronic engineering. We are the most experienced and knowledgeable experts of Lobster Sports tennis ball machines in Asia and service all the products you purchase on our website locally. Not only will our knowledge be useful in ensuring that you buy the right model of Lobster Sports tennis ball machine to cater your needs, but we will also make sure that you can get your products repaired locally (saving you expensive shipping cost to the USA for repair)
- Three fully equipped service centers in Singapore, Malaysia, and Hong Kong offering the largest stock of spare parts (motors, control panels, sensors etc….) outside the Lobster Sports factory in USA to ensure that you won’t have to wait weeks or months for a replacement part or a costly freight bill
- An exclusive 50% discount on all repairs (parts and labour), after the warranty expired, for first-hand owners who purchased their Lobster tennis ball machine from Tennis Bot
- Free delivery of your machine in Singapore by one of our staff and a tutorial on how to use your brand new Lobster Sports tennis ball machine
- Next-day deliveries and fully insured shipments to almost every country in Asia at unbeatable rates thanks to our exclusive partnerships with DHL and Ninja Van (refer to our other FAQ here for more details on our flexible shipping options)
- The ability to upgrade the software on all grand (elite four, five and five limited edition) and Phenom machines. We are the only dealer in Asia which Lobster Sports Inc has entrusted to share their most tightly guarded intellectual property, the software which controls the world’s most advanced tennis ball machines. So when Lobster Sports issues a new version of software, your machine won’t feel outdated and you won’t have to miss out on any exciting new features which are introduced from time to time
Tennis Bot has been appointed the exclusive distributor for Slinger in Singapore, Malaysia, and Hong Kong. As a result, the only official sales channel to purchase your new Slinger Bag is our website.
Purchasing your Slinger Bag from Tennis Bot will ensure that your Slinger Bag is covered by the 1+2 years standard warranty. Unless otherwise specified, Tennis Bot will only handle the after-sales services of Slinger Bags purchased in the above markets through our official sales channels.
Last but not least, if you are considering purchasing a second-hand set, please keep in mind that the Slinger warranty is not transferable.
At Tennis Bot, we are convinced that delighting our customers before, during, and after they purchase of our products differentiates us from others and is the keystone of our success in Asia.
First and foremost, we thrive in assisting our customers whenever they need us: be it while playing tennis, in the early hours of the day, late in the evening, over the week-end, or on a Public Holiday.
The fixed operating hours of a showroom wouldn’t enable us to provide us such on-demand support. On top of that, the high associated costs of running a showroom in Singapore would add unnecessary costs to our business (especially for our many customers located overseas), ultimately preventing us from offering the best available prices and providing the best customer service on the market.
Before a purchase
Secondly, we believe the best place to see and experience our amazing products (Lobster Sports tennis ball machines in particular) is on a tennis court. How much can you gauge the performance of a great product by staring at it on a shelf, without using it and experiencing its incredible capabilities on a tennis court?
Staring at a product on a shelf is one thing. Bringing it to you and standing by you whenever you need on-demand and responsive after-sales support, evenings included or over the weekend is another. This is the Tennis Bot experience and a showroom would not enable that.
Instead of asking you to come visit us, we bring the Lobster tennis ball machines to you so you could try it out on your own tennis court!*
Shall you prefer to decide on your terms, you can also rent one of our demo machines to use it at your convenience. Please make sure to visit our rental page for more information on this exclusive service.
Would seating static in a sportscar in the middle of a showroom provide you with an experience anywhere near a test drive? It goes the same way with our products: there is so little you can say about them in a showroom whereas experiencig them in action will convince you that their outstanding capabilities will cater your needs.
After your purchase
Similarly, we are committed to assist you remotely whenever you face an issue. We understand the pain of getting to a location back and forth, twice, to drop off and collect a product that needs attention and work hard to save you this hassle.
Thanks to our very flexible online and offline operating hours, we are available to assist you whenever you:
- Need to drop-off/collect a machine or product before/after work, or during the weekend
- Are the court and face an issue with your product
With us, say goodbye to unaccommodating operating hours and closed-door whenever you need help outside regular working hours. We work around the clock to support you whenever you need us and wherever you are in Asia!
If you would like to better understand how we assist our customers, please take a minute to read the reviews left by our happy customers on Google (here) or on our website (here). These aretrue testimonies of how we can assist you from now on.
* only available in Singapore currently. Please contact our team to schedule an appointment.
Absolutely! This unique service is offered to all, even you did not purchase your machine from us originally.
After checking the condition of your machine we will provide you a quotation. Shall you agree with the price offered, we will list it on our online store in our used machines section.
We service all the machines we receive and sell them with a one-year warranty, even if the original warranty period expired. After the machine is sold we will then contact you to pay you the price we agreed on.
These amazing tennis ball machine typically cater the needs of the following profiles:
- Tennis players of all levels who want to improve the effectiveness of their strokes and match stamina
- Tennis enthusiast with tight schedules who have difficulty finding tennis partners available when they are
- Health conscious individuals can achieve a great cardio work-out trying to keep up with our tireless
- Tennis partners parents looking for a safe and inexpensive way to introduce their children to a fun sport, thereby guiding them to a healthy and active lifestyle
- Tennis coaches can increase time spent coaching and fine-tuning your strokes from close range in real-time rather than feeding balls from the other side of the court
- Sports clubs who want to make these machines available to their members
- Condominium equipped with tennis courts
- Schools who are teaching tennis or who want to create tennis workshops during their holidays camps
If you are one them, don’t wait any longer and get yourself a Lobster tennis ball machine! If not feel free to contact us, we would love to hear about your needs and expectations with our machines and assist you.
Lobster Sports has so much confidence in the durability of their product that they offer a 2 year guarantee, where competitors usually only offer a 1 year guarantee.
Lobster Sports, Inc has been in business for over 40 years, which means they were in business for 20 years before their competition even considered opening its doors.
Quality is not some new found commitment, it is part of who they are and have been for generations. When you buy a Lobster ball machine, you purchase peace of mind because you know you have bought a product built for life.
In addition to this, buying from Tennis Bot will give you access to our full local support suite consisting of a:
– Fully equipped service centre, saving you expensive shipping costs for spare parts delivery or, in the worst case scenario for severe malfunctions, removing the need of sending your products back to/from the countries in which you purchased them so your vendor could proceed with the repairs
– Team of technical experts with more than 30+ years of combined experience in mechanical and electronic engineering to diagnose and repair your problem at no cost to you
– Local hotline with extended operating hours, saving you the hassle of expensive international calls or long email conversations (please refer to our contact us page to find our details)
Yes, we would love to! We can fix any model of Lobster Elite tennis ball machine, even if you did not purchase it from us at the first place.
Note that labour and part cost may apply in the event that your machine is no longer under warranty. Please feel free to contact our team by phone/SMS (+65 8533 0184), Whatsapp or using our contact form to discuss about the next steps.
The balls shot by my elite grand machine (four or five limited edition) do not clear the net: is there something wrong with it?
- Please make sure that the net on your tennis court is 35-36 inches high at the middle.
- Ensure that all tennis balls used for playing are in the same condition (do not mix old and new ball tennis balls as it will impact the consistency of the shots).
- If some balls are still not clearing the net and even if the test ball is landing on the “T”, re-calibrate the test ball to surpass the T a bit and see how that works.
Why is Tennis Bot the only distributor capable of upgrading my tennis ball machine software in Singapore?
The entire Intellectual Property of the Lobster Sport brand lies within its sophisticated software which is only entrusted to Lobster’s most trusted partners.
We can upgrade software immediately in Singapore, where you would normally have to:
- Remove the control panel
- Ship it to USA where Lobster Sports will upgrade the software
- Ship back to customer and reinstall
This entire process is very costly (USD 300 ++ in shipping cost), your machine will be down for several weeks ultimately impacting your precious training time on the court.
We advise you to charge the battery of your Lobster tennis ball machine before using it or right after playing. If you use the machine for an hour, 2 or 3hrs maximum of charging using the 2-Amp fast charger will suffice.
When charging, light on charger will be red and when full light on charger will be green.
There is nothing easier! Just contact us by email (email@example.com), phone/sms/Whatsapp (+65 8533 0184) or simply use our contact form indicating two or three times when you would be available to come down to our tennis court and we will get back to you.
Demos can be conducted seven days a week, note that our tennis court can only be booked on the hour.
Tennis Boot is the only distributor in Asia where you can have your software upgraded on any Grand (Elite 4, Elite 5 and Elite 5 Limited Edition) and Phenom Tennis Ball Machines. The importance of a software upgrade cannot be understated whether a new software is released by Lobster Sports to fix bugs or to introduce exciting new features to keep your Lobster Sports Tennis Ball Machine.
In recent times, software upgrades have introduced the following exciting new features to the Grand and Phenom range:
- Random feed rate in all modes
- Ability to set variable interval between balls
- Triple Oscillation
- Ability to simultaneously use horizontal and vertical oscillation
- Random depth in 2-line mode
- Ability to simultaneously use 2-line mode with vertical oscillation
- More pre-programmed drill
- 6 new drills to help you master even more game fundamentals
Tennis Ball Machines have been proven to increase improvement rate by up to 300% because on average you will hit 4 times more balls per hour than in a match or during coaching, and this is the perfect way to perfect your strokes and building match winning stamina.
Be in total control of your training! You dictate exactly what balls and drills you want (court positioning, speed, spin, trajectory, height and frequency). Our products are guaranteed to match your intensity and will not quit, will not tire, with not take bathroom or even phone breaks! Train with a relentless opponent which only stops feeding you balls when there are no more balls available!
By giving you full and precise control of ball delivery, covering the whole court and every shot in the book, the power to improve is literally in your hands!
Yes, Lobster tennis ball machines will fit in the boot of most cars when the handle is folded. If it somehow does not fit in your car, you can always place it on the back seat. As far as we know, the Mazda 3 is the only common model in Asia where the machine would not fit in its trunk.
Please feel free to update us using our contact form if you have any additional information that may be worth sharing with our community!
We accept the following payment modes, at no additional cost:
- Credit card
- Debit card
- Paypal Express Checkout
- Bank transfer (in SGD or USD) *
- PayNow *
- Cash *
- Cheque *
* for Customers located in Singapore only, please contact us before placing your order. In addition, please note the following:
- Cheques need to be issued by a bank in Singapore, in SGD and USD
- Cash payment is possible in SGD or USD (1% surcharge for the latter)
Please refer to the comprehensive video tutorial below to assemble your Kollectaball K-Max (it will also give you instructions on how to assemble the cage of any other Kollectaball model such CS40 or CS60)
Who is eligible to become a Tennis Bot Affiliate?
Any passionate tennis or pickle ball player who enjoys our products can join our affiliate program!
If you are well connected in the community and are actively playing using our products, you are particularly suited for this Program. Indeed, the more products are visible, the more sales and payouts would will generate as a result!
What’s in it for me?
Help us promote the amazing ball machines and earn a 5% commission on all completed purchases! Make sure your referrals enter your unique code upon purchase to secure your commissions.
What am I expected to do?
All Tennis Bot Affiliates are expected to actively showcase and promote our ball machines. In particular, you are expected to lead all conversations and required product demonstrations that will ultimately contribute towards sales.
I’m keen to join! How do I sign up?
All you need to do is fill in your details in the form available on this page. Within a few days, our team will review your application and you will get notified by email as soon as your submission is approved.
You will be able to get started right after that!
How do you support my referrals?
The short answer is, just like any other Tennis Bot Customer 🙂
In addition, we will be happy to speak with them before they purchase any of the products eligible for this Program.
What are the products eligible for this Program?
All models of Slinger Bag and Lobster Sports tennis ball machines qualify for this Program.
Do I need to pay any fee to join the program?
No 🙂 Our Affiliate Program is entirely free!
What happens after my application has been approved?
You will receive an email with your unique code and link to your personal dashboard. Make sure to share your referral code and remind your referrals to use it upon checkout!
Can I use my referral code to purchase additional products for myself or existing Tennis Bot Customers?
No, the program only applies to new Customers who purchase brand new tennis ball machines.
Can my referral be used in conjunction with other discounts and/or vouchers?
The discount does not apply to items on sale and cannot be used with other discounts or vouchers.
In particular, it cannot be used in conjunction with a voucher offsetting the rental fee of a Customer who would have previously rented out one of our machines.
What is the payout period? When will I receive my payouts?
At the end of each quarter, if you are eligible for payouts. A payment would then be scheduled at the end of that month for the current account balance via bank transfer.
What is the minimum amount revenue required to receive my payouts?
An affiliate is eligible for payout once their balance reaches S$200. If you do not qualify in a given quarter, we will roll over the balance to the next quarter until this minimum threshold is met.
How do I see my previous payments and referrals?
You can track your payout history and past referrals in your dedicated personal space. The link to it is available in the email you received when your application was approved.
Can I refer Customers located overseas?
Absolutely, but only for Lobster Sports tennis ball machines at the present time.
Are my commissions capped?
No 🙂 We let you to spread the word and grow the number of passionate Customers as much as you wish!